Comments on: BusinessWeek: "It’s All About Experience" by Founder of ZIBA Design http://www.customer-experience-labs.com/2008/04/14/businessweek-its-all-about-experience-by-founder-of-ziba-design/ Design.Remarkable.Experience Wed, 18 Aug 2010 07:27:40 +0200 http://wordpress.org/?v=2.8.4 hourly 1 By: Forbes on Leadership http://www.customer-experience-labs.com/2008/04/14/businessweek-its-all-about-experience-by-founder-of-ziba-design/comment-page-1/#comment-1542 Forbes on Leadership Tue, 19 Aug 2008 10:13:33 +0000 http://www.customer-experience-labs.com/2008/04/14/businessweek-its-all-about-experience-by-founder-of-ziba-design/#comment-1542 A favorite quotation of mine on leadership came from Peter Drucker who said "Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information. ." Many top managers in the United States need a refresher course on accountability. A favorite quotation of mine on leadership came from Peter Drucker who said “Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information. .” Many top managers in the United States need a refresher course on accountability.

]]> By: Forbes on Leadership http://www.customer-experience-labs.com/2008/04/14/businessweek-its-all-about-experience-by-founder-of-ziba-design/comment-page-1/#comment-1540 Forbes on Leadership Tue, 19 Aug 2008 06:12:11 +0000 http://www.customer-experience-labs.com/2008/04/14/businessweek-its-all-about-experience-by-founder-of-ziba-design/#comment-1540 <strong>Forbes on Leadership...</strong> A favorite quotation of mine on leadership came from Peter Drucker who said \"Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or inform... Forbes on Leadership…

A favorite quotation of mine on leadership came from Peter Drucker who said \”Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or inform…

]]> By: Erick http://www.customer-experience-labs.com/2008/04/14/businessweek-its-all-about-experience-by-founder-of-ziba-design/comment-page-1/#comment-1366 Erick Mon, 14 Apr 2008 20:54:50 +0000 http://www.customer-experience-labs.com/2008/04/14/businessweek-its-all-about-experience-by-founder-of-ziba-design/#comment-1366 Totally agree! One one hand, products and services became commoditised, and companies are now competing solely on price; one the other hand, consumers, more than ever before are engaged to products and services on an emotional level. The conjunction of both trends reinforces the fact that companies need to innovate by providing consumers with engaging experiences. Hence the extraordinary growth of practices such as service design in the past years. ;-) Totally agree! One one hand, products and services became commoditised, and companies are now competing solely on price; one the other hand, consumers, more than ever before are engaged to products and services on an emotional level. The conjunction of both trends reinforces the fact that companies need to innovate by providing consumers with engaging experiences.

Hence the extraordinary growth of practices such as service design in the past years.
;-)

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