The Customer Experience Labs is a collection of articles, methods and best practices you can use to design encounters with your customers that create remarkable customer experiences.

Remarkable Customer Experiences, that make you tell your friends about it, are created at the intersection between humans, business and technology.

You will find articles on

• methods and tools you can use for designing, developing and prototyping new products and services
  
• latest findings in the field of consumer research as well as methods and tools to perform these research project for yourself
• other bits and pieces that will help you stay up to date on topics of innovation, technology, design thinking, customer-orientation, etc.

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About the author

Bernhard Schindlholzer is research associate and Ph.D. student at the Institute of Information Management of the University of St. Gallen in Switzerland.

To exchange ideas, contribute content, or just say hello, please contact me directly.