The upside of the financial crisis: The emergence of banking innovations
The financial crisis has at the end of 2011 become a global concern again and…
Archive for category: Customer Experience
Latest Innovations for Tracking Retail Shoppers
Tracking consumers online has already become a standard practice and with the…
The customer experience in Apple retail stores
Ron Johnson, former senior VP for retail at Apple and CEO of J.C.Penney, has…
Customer Journeys: An Introduction
A definition of Customer Journeys
Customer Journeys are an essential…
How Google and Facebook might lose their edge by selling out their users
I am not a big fan of doom saying and predicting the demise of two of the…
How Organizational Silos created an User Experience Deadlock at Microsoft
Microsoft gets a lot of heat for the purported lack of quality, usability and…
Celebrating Customer Experience: Apple Retail 10th Anniversary Poster
Apple recently celebrated the 10th anniversary of opening its first retail…
Share-Engage-Connect: Impressions from the 3rd Customer Experience Forum in Berne, Switzerland
Share-Engage-Connect: This is the vision of the Customer Experience Forum, a conference that is organized twice a year by Zurich based Customer Experience Consultancy Stimmt AG and Swisscom, Switzerlands No. 1 telecommunication company. The idea behind this event is simple: an exclusive conference for customer experience pioneers to share knowledge, engage in discussions and connect with each other to further develop their knowledge about customer experience management and design thinking.
Three Patterns to Manage Customer Experience in an Organization
One of the major questions when companies start to follow a customer experience…
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Marketing and Innovation Blogs to Follow in 2012February 1, 2012, 9:13 pm
Innovating with the “jobs to be done” frameworkJanuary 30, 2012, 11:28 am
Virtual Assistants in a "hologram": A revolution...December 8, 2011, 8:00 pm
Trendwatching reports on the 12 Crucial Consumer Trends...December 7, 2011, 8:52 pm
- [...] again and the outrage about certain corporate behavior...December 2, 1:00 pm by The upside of the financial crisis: The emergence of banking innovations | Customer Experience Academy | Serve4Impact
- [...] account which is a complex process, especially for...November 24, 5:59 pm by The upside to the financial crisis: The emergence of banking innovations | Customer Experience Academy
As you suggest, service failures will hit most organisations...October 18, 9:18 pm by Eptica Blog
- [...] loyalty can actually increase to levels higher than...April 14, 11:15 am by Service Recovery: A Best-Practice has become State-of-the-Art | Customer Experience Academy