Invitation to participate in the Customer Experience Forum in Bern, Switzerland
The idea of customer experience management is gaining momentum in Switzerland…
Archive for category: Customer Experience
Customer Experience Labs: Reflections on 2009 and an outlook on 2010
The New Year is still young I would like to use this post to reflect on the…
The Struggle between Short-Term Profits and Remarkable Customer Experiences
If you are working at the interface with customers you have probably been…
Are you still serving your customers or do you already “Wow” them? The Elements of Wow Experiences
26 Aug 2009
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The Difference Between Staged And Real Customer Experiences
Have you ever wondered why GMs top-management never understood why their…
Strategien zur Gestaltung des Kundenerlebnisses: Die Ritz-Carlton Philosophie vs. die IKEA Philosophie
This is the German translation of the article “Customer…
The one thing you need to know about creating a remarkable retail shopping experience
Every retailer has at some point thought about the design of his retail stores…
- Five Use Cases to Leverage Twitter for your BusinessJune 11, 2009, 7:11 pm
- Customer Experience Design: The Ritz-Carlton vs. IKEA PhilosophyAugust 12, 2008, 7:23 pm
- Do humans really need location based services?June 9, 2008, 12:16 am
- Amazon CEO Jeff Bezos explains Customer ExperienceMarch 4, 2009, 9:00 am
Innovating with improvised user behaviorFebruary 7, 2012, 5:00 pm
The creative process is complex, that’s why innovation...February 6, 2012, 4:59 pm
Dive into the Swiss/European Innovation Scene at Lift Conference...February 5, 2012, 4:05 pm
Marketing and Innovation Blogs to Follow in 2012February 1, 2012, 9:13 pm
- [...] again and the outrage about certain corporate behavior...December 2, 1:00 pm by The upside of the financial crisis: The emergence of banking innovations | Customer Experience Academy | Serve4Impact
- [...] account which is a complex process, especially for...November 24, 5:59 pm by The upside to the financial crisis: The emergence of banking innovations | Customer Experience Academy
As you suggest, service failures will hit most organisations...October 18, 9:18 pm by Eptica Blog
- [...] loyalty can actually increase to levels higher than...April 14, 11:15 am by Service Recovery: A Best-Practice has become State-of-the-Art | Customer Experience Academy