Archive for category: Customer Experience
Invitation to participate in the Customer Experience Forum in Bern, Switzerland
The idea of customer experience management is gaining momentum in Switzerland…
Customer Experience Labs: Reflections on 2009 and an outlook on 2010
The New Year is still young I would like to use this post to reflect on the…
The Struggle between Short-Term Profits and Remarkable Customer Experiences
If you are working at the interface with customers you have probably been…
Are you still serving your customers or do you already “Wow” them? The Elements of Wow Experiences
26 Aug 2009
⋅
The Difference Between Staged And Real Customer Experiences
Have you ever wondered why GMs top-management never understood why their…
Strategien zur Gestaltung des Kundenerlebnisses: Die Ritz-Carlton Philosophie vs. die IKEA Philosophie
This is the German translation of the article “Customer…
The one thing you need to know about creating a remarkable retail shopping experience
Every retailer has at some point thought about the design of his retail stores…
- Five Use Cases to Leverage Twitter for your BusinessJune 11, 2009, 7:11 pm
- Customer Experience Design: The Ritz-Carlton vs. IKEA PhilosophyAugust 12, 2008, 7:23 pm
- Do humans really need location based services?June 9, 2008, 12:16 am
- The service recovery paradox: Increased loyalty through...April 14, 2008, 11:15 am
Service-Dominant Logic of Marketing: The One Academic Publication...April 3, 2012, 6:00 pm
The time has come to re-invent financeMarch 14, 2012, 12:15 am
An Interview with Jonathan Ive, VP of Industrial Design...March 12, 2012, 10:49 pm
The Traits of Great Customer Experience LeadersMarch 9, 2012, 9:20 am
- [...] Customer Experience Design: The Ritz-Carlton vs. IKEA...August 12, 7:23 pm by I'm on the Pursuit of Happiness » Customer Experience Design: The Ritz-Carlton vs. IKEA Philosophy | Customer Experience Academy
- [...] known as the service recovery paradox and there is...April 14, 11:15 am by Effective Apologies « Strategic Communications
- [...] Here is a link to a great post from The Customer Experience...March 9, 9:20 am by The Traits of Great Customer Experience Leaders | Customer Experience Academy | At the Front Lines of Customer Experience
- [...] Idee schlägt ein, gebloggt (CX Academy und Andreas...February 5, 4:05 pm by Mit dem Röstigraben Express zur Lift 12 | Customer Experiences That Matter
© Copyright - Customer Experience Academy