I stumbled across this definition for marketing from the Marketing Unit at Harvard Business School and I like it.

Marketers concern themselves with acquiring and retaining customers, who are the lifeblood of an organization. They attract customers by learning about potential needs, helping to develop products that customers want, creating awareness, and communicating benefits; they retain them by ensuring that they get good value, appropriate service, and a stream of future products. The marketing function not only communicates to the customer, but also communicates the needs of the customer to the company. In addition, it arranges and monitors the distribution of products and/or services from company to customer.

… so are you a marketer?

Posted in idea worth spreading, thoughtful | Permalink | No Comments »

trendwatching.com, the Amsterdam-based trendwatching agency, has published a new Trendreport titled “Free Love” which is all about the ongoing rise of ‘free stuff’, and the brands already making the most it.

 

FREE LOVE: the ongoing rise of free, valuable stuff that’s available to consumers online and offline. From AirAsia tickets to Wikipedia, and from diapers to music.

FREE LOVE thrives on an all-out war for consumers’ ever-scarcer attention and the resulting new business models and marketing techniques, but also benefits from the ever-decreasing costs of producing physical goods, the post-scarcity dynamics of the online world (and the related avalanche of free content created by attention-hungry members of GENERATION C), the many C2C marketplaces enabling consumers to swap instead of spend, and an emerging recycling culture.

Expect FREE LOVE to become an integral if not essential part of doing business.

Read the full report online or download the report here.

Posted in idea worth spreading, trends | Permalink | 2 Comments »

I have an account on Facebook for quite a while now but I actually don’t use it a lot. The main reason for this was that I didn’t get it - I just didn’t understand why I should poke or superpoke someone.

On the other hand I could see the benefit of a huge number of friends (like Robert Scoble, who frequently complained about the limit of 5000 friends) because by “friending” you, they give permission to receive updates from you which can be used as a new communication channels. Nevertheless this reasoning didn’t explain why millions users spend time on Facebook when you are not trying to sell something or spread ideas.

And then I heard the speech from Robin Hunicke at lift08, a researcher at Electronic Arts and suddenly it made sense. When you play computer games like World of Warcraft your fantasy is to be a “warrior who wants to fight in a land of war”. Facebook also helps its users realize a fantasy - the fantasy is “I am a person living a fun life……and I am loved”. And just like in other computer games where you can collect points and stars for for certain activities, in Facebook your score is determined by the number of friends, graffiti, gifts, hugs, laughter, wins and photographs on your Facebook profile. The most important aspect is that everyone of your friends can see whether you are “living a fun life and are being loved”.

How many other applications do you know that make you feel loved?

Watch the speech online:

 

 

Posted in customer insight, idea worth spreading, lift08 | Permalink | 2 Comments »

BusinessWeek Magazine writes about the story behind Lenovo’s new superslim Thinkpad X300 notebook that also fits into one of those interoffice mail envelopes you have seen at the last MacWorld when Steve Jobs presented the MacBook Air.

 

"Phyllis! Get me one of those interoffice mail envelopes!"

It was just after lunchtime on Jan. 15, and Peter Hortensius was storming through the cubicles at Lenovo Group’s offices in Morrisville, N.C., shouting for his secretary. Hortensius, senior vice-president in charge of laptops, had just heard that Apple CEO Steve Jobs had unveiled the supersvelte, aluminum-clad MacBook Air by declaring it the "world’s thinnest notebook" and dramatically pulling it out of an interoffice envelope. Lenovo’s ThinkPad X300 notebook was due out in February, after a year and a half in development, and Hortensius was alarmed that it could be upstaged before it even made its debut.

His secretary, Phyllis Arrington-McGee, ransacked filing cabinets until she found one of the envelopes. She handed it to Hortensius, who gingerly slipped the X300 inside. "It fits! It fits!" he shouted.

 

Why do I blog this? Another good examples that great products might get killed by steering committees and review boards. To bring a great product to market it takes an individual who will pursue his vision no matter what a steering committee decides.

Posted in idea worth spreading, innovation | Permalink | No Comments »

Reinier Evers and his team have published their consumer trend report for 2008, summarizing the eight most important consumer trends in the coming year.

The eight trends are:

Status spheres
"Here’s something trend watchers, CMOs and other business professionals should be able to agree on: in the end, when dealing with (and selling to) people, everything always comes back to status. In a traditional consumer society, he or she who consumes the most, the best, the coolest, the most expensive, the scarcest or the most popular goods, will typically also gain the most status."

Premiumization
Basically, with more wealth burning holes in (saturated and experienced) consumers’ pockets than ever before, quick status fixes derived from premium products and premium experiences will continue in full force next year.

Snack Culture
SNACK CULTURE thus embodies the phenomenon of products, services and experiences becoming more temporary and transient; products that are being deconstructed in easier to digest, easier to afford bits, making it possible to collect even more experiences, as often as possible, in an even shorter timeframe.

Online Oxygen
Ah, the Online Revolution, the mega-trend that keeps on giving, one that single-handedly dominates the ‘connecting sphere’. While Web 2.0 has already single-handledly created young brands that are now bigger and more valuable (at least on paper) than many an old economy stalwart, Web 3.0 and 4.0 and 5.0 guarantee enough motion for this innovation-orgasm to continue uninterrupted for years to come. Five years ago, we introduced ONLINE OXYGEN as the engine behind all this excitement: control-craving consumers needing online access as much as they need oxygen

Eco-Iconic
Over the past few years, the ECO trend has moved from ECO-UGLY (ugly, over-priced, low performance alternatives to shiny ‘traditional sphere’ products and services) to ECO-CHIC (eco-friendly stuff that actually looks as nice and cool as the less responsible version) to ECO-ICONIC in 2008: "Eco-friendly goods and services sporting bold, iconic design and markers, that help their eco-conscious owners to visibly tout their eco-credentials to peers."

Brand Butlers
Consider this for 2008: if consumers value the authentic, the practical, the exclusive, and they’re also forever looking to make life more convenient, even save some time, then why persist in bombarding them with your mega-million dollar/euro/pound, one-way advertising campaigns? Instead of stalking potential and existing customers (which is not very 2008), why not assist them in smart, relevant ways, making the most of your products and whatever it is your brand stands for? Remember, giving is the new taking

MIY - Make it Yourself
Let’s have a more in-depth look at the ‘participation sphere’. For years, we’ve been going on about GENERATION C, with the C mainly representing ‘content’. In other words, digital creation. Pictures. Movies. Blogs. Music. So what’s next for GENERATION C? With (in particular younger) consumers having come to expect to be able to create anything they want as long as it is digital, and to customize and personalize many physical goods, the next frontier will be digitally designing products from scratch, then having them turned into real physical goods as well. In fact, expect MIY | MAKE IT YOURSELF (and then SIY | SELL IT YOURSELF) ventures to become increasingly sophisticated in the next 12 months.

Crowd Mining
When co-creating, co-funding, co-buying, co-designing, co-managing *anything* with ‘crowds’, the emphasis in 2008 will move from just getting the masses in, to mining those crowds for the rough and polished diamonds. How to do that? Shower them with love, respect and heaps of money, of course. Two examples, from Netflix and Google, setting the standards for CROWD MINING in 2008.

Read the full report online or download the PDF.

Posted in customer insight, idea worth spreading, trends | Permalink | No Comments »