Reinier Evers and his team have published their consumer trend report for 2008, summarizing the eight most important consumer trends in the coming year.

The eight trends are:

Status spheres
"Here’s something trend watchers, CMOs and other business professionals should be able to agree on: in the end, when dealing with (and selling to) people, everything always comes back to status. In a traditional consumer society, he or she who consumes the most, the best, the coolest, the most expensive, the scarcest or the most popular goods, will typically also gain the most status."

Premiumization
Basically, with more wealth burning holes in (saturated and experienced) consumers’ pockets than ever before, quick status fixes derived from premium products and premium experiences will continue in full force next year.

Snack Culture
SNACK CULTURE thus embodies the phenomenon of products, services and experiences becoming more temporary and transient; products that are being deconstructed in easier to digest, easier to afford bits, making it possible to collect even more experiences, as often as possible, in an even shorter timeframe.

Online Oxygen
Ah, the Online Revolution, the mega-trend that keeps on giving, one that single-handedly dominates the ‘connecting sphere’. While Web 2.0 has already single-handledly created young brands that are now bigger and more valuable (at least on paper) than many an old economy stalwart, Web 3.0 and 4.0 and 5.0 guarantee enough motion for this innovation-orgasm to continue uninterrupted for years to come. Five years ago, we introduced ONLINE OXYGEN as the engine behind all this excitement: control-craving consumers needing online access as much as they need oxygen

Eco-Iconic
Over the past few years, the ECO trend has moved from ECO-UGLY (ugly, over-priced, low performance alternatives to shiny ‘traditional sphere’ products and services) to ECO-CHIC (eco-friendly stuff that actually looks as nice and cool as the less responsible version) to ECO-ICONIC in 2008: "Eco-friendly goods and services sporting bold, iconic design and markers, that help their eco-conscious owners to visibly tout their eco-credentials to peers."

Brand Butlers
Consider this for 2008: if consumers value the authentic, the practical, the exclusive, and they’re also forever looking to make life more convenient, even save some time, then why persist in bombarding them with your mega-million dollar/euro/pound, one-way advertising campaigns? Instead of stalking potential and existing customers (which is not very 2008), why not assist them in smart, relevant ways, making the most of your products and whatever it is your brand stands for? Remember, giving is the new taking

MIY – Make it Yourself
Let’s have a more in-depth look at the ‘participation sphere’. For years, we’ve been going on about GENERATION C, with the C mainly representing ‘content’. In other words, digital creation. Pictures. Movies. Blogs. Music. So what’s next for GENERATION C? With (in particular younger) consumers having come to expect to be able to create anything they want as long as it is digital, and to customize and personalize many physical goods, the next frontier will be digitally designing products from scratch, then having them turned into real physical goods as well. In fact, expect MIY | MAKE IT YOURSELF (and then SIY | SELL IT YOURSELF) ventures to become increasingly sophisticated in the next 12 months.

Crowd Mining
When co-creating, co-funding, co-buying, co-designing, co-managing *anything* with ‘crowds’, the emphasis in 2008 will move from just getting the masses in, to mining those crowds for the rough and polished diamonds. How to do that? Shower them with love, respect and heaps of money, of course. Two examples, from Netflix and Google, setting the standards for CROWD MINING in 2008.

Read the full report online or download the PDF.

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I guess the my colleagues where wondering what created the “yeah” that I let out when I read on my Blackberry that I am one of the 20 students who will get free passes for lift conference – thanks to the Gebert Rüf Stiftung fellowship program. Thanks to the panel (Professor William Cockayne, Nicolas Nova, Sylvie Reinhard, Bruno Giussani, Cristiana Bolli-Freitas and Jean-Daniel Sciboz) for giving me this chance.

So what is lift?

“LIFT is a series of events intended to facilitate and promote discussion about new technologies and their impact on our society. The conference happens in both Geneva (Switzerland) and Seoul (South Korea) every year, with smaller events happening all around the year.”

So I will be in Geneva from Feb 6-8 (maybe already on the 5^th) and I will cover parts of the conference on my blog. If you want to attend the conference you find all the information you need on www.liftconference.com.

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Once again a great talk at the TED conference by John Maeda, Associate Director of Research at MIT’s Media Lab, spreading his philosophy of elegant simplicity.

“The MIT Media Lab’s John Maeda lives at the intersection of technology and art — a place that can get very complicated. Here, he talks about paring down to basics, and how he creates clean, elegant art, websites and web tools. In his book Laws of Simplicity, he offers 10 rules and 3 keys for simple living and working — but in this talk, he boils it down to one simply delightful way to be.”

I especially like this statement from his talk when he defines what simplicity really means:

“Simplicity is about living life with more enjoyment and less pain”

This could be also applied to designing customer experiences since most people think of customer experiences as about “big-bang-fancy-firework” interactions when it is actually about “more enjoyment and less pain” for your customers.

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…that’s the name of a project that describes itself as a web-based news feed delivering must-know information if you are trying to sell to, connect with, or understand young people. threebillion is built from links to content on other websites.

They have produced a video on behalf of MTV Asia with the title: Thirty-six youth facts in one-hundred fifty seconds.

(found via PSFK)

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The Presentation Zen nails down the essence of customer experience management. The Ritz Carlton is not in the service business anymore, it’s the experience business, delivering remarkable experiences to customers.

“If you were to ask The Ritz-Carlton Tokyo management what business they are in (and I did) they would say they were not in the hotel business but in the service business. However, I would say that the other hotels also try to be in the service business, and do a pretty good job of it.

The Ritz-Carlton Tokyo, however, is not just in the service business, they are in the experience business. Tom Peters loves to use this quote from The Experience Economy (recommended): “Experiences are as distinct from services as services are from goods.”

The Ritz-Carlton Tokyo, then, is in the experiences business and in the emotions business. You’ve got to have the operations right, but it’s really about emotions, delight, and warm memories. Operations alone can be copied, but “high touch” differentiation is nearly impossible to copy.”

The full post can be found here.

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