How Google and Facebook might lose their edge by selling out their users
I am not a big fan of doom saying and predicting the demise of two of the most important companies in the IT industry in the last decade. Nevertheless…
How Organizational Silos created an User Experience Deadlock at Microsoft
Microsoft gets a lot of heat for the purported lack of quality, usability and performance in their software applications and one might think that the company…
Better Customer Service, Lower Costs: Five Opportunities to Make it Happen
Customer service has an interesting role in many organizations. Everyone agrees on the importance of great customer service to build customer loyalty,…
Celebrating Customer Experience: Apple Retail 10th Anniversary Poster
Apple recently celebrated the 10th anniversary of opening its first retail store and despite the initial…
Announcing userfeedback: Online Usability-Testing
It has been quiet recently on this site and I am happy to share with you the reason why: I have just launched a new online service called userfeedback….
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